How We Treat Your Personal Information

The kind of information we collect
Royal LePage Flower City Realty Inc. gathers and uses Personal Information in order to provide you with the products and services you have requested, namely: information that is required to effectively market and sell the property of sellers or lessors; to locate, assess, and qualify properties for buyers; to evaluate independent broker applicants; and to otherwise provide professional and competent real estate services to clients as well as to ensure that you are satisfied with the products and services we have provided. Royal LePage Flower City Realty Inc. may also use your Personal Information to update you about our services and to offer you additional products or services that you may be interested in, so that we may continue to serve your real estate needs.

If you visit Royal LePage Flower City Realty Inc. Web sites, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential. This Privacy Policy does not apply to aggregated data from which it is not possible to determine the identity of a specific individual. Royal LePage Flower City Realty Inc. reserves the right to use aggregated data in any way that it determines appropriate.

How we use your information

At Royal LePage Flower City Realty Inc. we use Personal Information for three general purposes:

• To communicate with you in order to provide you with our products and services.
• For inclusion in documentation relating to your particular real estate transaction.
• Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.
• We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.

When we are permitted to disclose your information

Royal LePage Flower City Realty Inc. is obliged to keep your Personal Information confidential except under the following circumstances:

(i) When authorized by you

Many of the services offered by Royal LePage Flower City Realty Inc. require us to obtain Personal Information about you in order to perform the services you have engaged us to provide. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.

You may withdraw your consent at any time, subject to any legal implications (which we will inform you about). In some cases, if you do not consent to our use or disclosure of certain Personal Information, we may be unable to continue to provide all or part of the services you have requested.

(ii) When required by law

The type of information we are legally required to disclose usually relates to government tax reporting requirements. In some cases, however, such as under a court order, we may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.

(iii) When permitted by law

The legislation has provided certain situations where Royal LePage Flower City Realty Inc. is legally permitted to disclose Personal Information without your consent. Examples include situations involving the collection of debt in arrears, medical emergencies, or suspicion of illegal activities.

With whom we may share your information

(i) Royal LePage Flower City Realty Inc. employees

In the course of daily operations, access to sensitive Personal Information is limited to those employees with a legitimate reason for accessing it. As a condition of their employment, Royal LePage Flower City Realty Inc. employees are required to follow all applicable laws and regulations, including this Privacy Policy. Unauthorized use or disclosure of confidential client information by any Royal LePage Flower City Realty Inc. employee is prohibited and may result in disciplinary measures.

(ii) Royal LePage Flower City Realty Inc. affiliates

In order to better meet your needs, we may share some of your Personal Information with our affiliates. We will only do this with your express consent and you may withdraw this consent at any time. The procedure for withdrawing consent is outlined below under the section ?Opting Out.?

(iii) Royal LePage Flower City Realty Inc. third-party suppliers

As you may know, we may engage and coordinate third-party suppliers to provide you with certain services offered through Royal LePage Network Realty Corp.. Such suppliers are only given the information that is needed to provide the specific service for which we contract them to provide. Suppliers are obliged to protect the confidentiality of your Personal Information and are prohibited from doing anything with this information that we have not authorized them to do. They are required to treat your Personal Information in a manner consistent with the Royal LePage Flower City Realty Inc. Privacy Policy.

(iv) Sale of business

We may transfer your personally identifiable information to a third party in connection with a sale, merger, or other disposition (whether of assets, stock, or otherwise) of our business.

How we safeguard information

Royal LePage Flower City Realty Inc. has extensive controls in place to maintain the security of its information and information systems. Client and independent broker files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems and data processing procedures. Physical access to areas where Personal Information is gathered, processed, or stored is limited to authorized employees.

When you telephone a Royal LePage Flower City Realty Inc. employee to speak about your file, you may be asked for some personally identifying information. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.

Website security

In order to serve you better, Royal LePage Flower City Realty Inc. offers clients access to certain information through its websites.

www.flowercityrealty.com provides general information about Royal LePage Flower City Realty Inc. and the products and services it offers.

The Royal LePage Flower City Realty Inc. Web site contains links to other Web sites, including those of its business partners. Royal LePage Flower City Realty Inc. is in no way responsible and cannot guarantee the content or privacy of other sites linked to www.flowercityrealty.com.

Accessing and amending your information

As a client or Royal LePage Flower City Realty Inc. broker, you have the right to access the Personal Information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the Personal Information held in your file, please make a written request to the Privacy Officer at the address listed below, under ?Questions, Concerns, and Complaints?. We will respond to your request as efficiently as possible.

To make a change, please make a similar request in writing to the Privacy Officer.

Opting out

In order to provide you with our services and products, Royal LePage Flower City Realty Inc. will, with your consent, share your personal information with other Royal LePage Flower City Realty Inc. affiliates. Should you not want to receive promotional materials from or have your Personal Information shared with these companies please contact the Privacy Officer at the address, phone number, or e-mail address provided at the end of this document.

Anonymous information and “cookies”?

Royal LePage Flower City Realty Inc. may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our Web servers may record certain information automatically when you visit Royal LePage Flower City Realty Inc. websites. This information is collected using “cookies” and might include the pages you visited, your IP (Internet protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our Web sites receive or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information.

“Cookies” are small text files that contain a unique identification number that allows our computers to identify your Web browser (but not you) each time you visit one of our Web sites that uses cookies. The information helps Royal LePage Flower City Realty Inc. improve the functionality of the site and enhance the navigation and security of your session. Most major Web sites use this technology and most browsers are set up to accept them.

You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them entirely. However, if you refuse to accept cookies, you may limit the functionality that we can provide to you when you visit our site.

Questions, concerns, and complaints

If you have any questions, concerns, or complaints about your Personal Information, or about the Royal LePage Flower City Realty Inc. Privacy Policy, Contact Us using the contact information provided below:

10 Cottrelle Blvd. Suite 302
Brampton, ON, L6S-0E2
Tel: (905) 230-3100
rlpflowercity@gmail.com

How We Treat Your Personal Information

The kind of information we collect
Royal LePage Flower City Realty Inc. gathers and uses Personal Information in order to provide you with the products and services you have requested, namely: information that is required to effectively market and sell the property of sellers or lessors; to locate, assess, and qualify properties for buyers; to evaluate independent broker applicants; and to otherwise provide professional and competent real estate services to clients as well as to ensure that you are satisfied with the products and services we have provided. Royal LePage Flower City Realty Inc. may also use your Personal Information to update you about our services and to offer you additional products or services that you may be interested in, so that we may continue to serve your real estate needs.

If you visit Royal LePage Flower City Realty Inc. Web sites, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential. This Privacy Policy does not apply to aggregated data from which it is not possible to determine the identity of a specific individual. Royal LePage Flower City Realty Inc. reserves the right to use aggregated data in any way that it determines appropriate.

How we use your information

At Royal LePage Flower City Realty Inc. we use Personal Information for three general purposes:

• To communicate with you in order to provide you with our products and services.
• For inclusion in documentation relating to your particular real estate transaction.
• Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.
• We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.

When we are permitted to disclose your information

Royal LePage Flower City Realty Inc. is obliged to keep your Personal Information confidential except under the following circumstances:

(i) When authorized by you

Many of the services offered by Royal LePage Flower City Realty Inc. require us to obtain Personal Information about you in order to perform the services you have engaged us to provide. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.

You may withdraw your consent at any time, subject to any legal implications (which we will inform you about). In some cases, if you do not consent to our use or disclosure of certain Personal Information, we may be unable to continue to provide all or part of the services you have requested.

(ii) When required by law

The type of information we are legally required to disclose usually relates to government tax reporting requirements. In some cases, however, such as under a court order, we may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.

(iii) When permitted by law

The legislation has provided certain situations where Royal LePage Flower City Realty Inc. is legally permitted to disclose Personal Information without your consent. Examples include situations involving the collection of debt in arrears, medical emergencies, or suspicion of illegal activities.

With whom we may share your information

(i) Royal LePage Flower City Realty Inc. employees

In the course of daily operations, access to sensitive Personal Information is limited to those employees with a legitimate reason for accessing it. As a condition of their employment, Royal LePage Flower City Realty Inc. employees are required to follow all applicable laws and regulations, including this Privacy Policy. Unauthorized use or disclosure of confidential client information by any Royal LePage Flower City Realty Inc. employee is prohibited and may result in disciplinary measures.

(ii) Royal LePage Flower City Realty Inc. affiliates

In order to better meet your needs, we may share some of your Personal Information with our affiliates. We will only do this with your express consent and you may withdraw this consent at any time. The procedure for withdrawing consent is outlined below under the section ?Opting Out.?

(iii) Royal LePage Flower City Realty Inc. third-party suppliers

As you may know, we may engage and coordinate third-party suppliers to provide you with certain services offered through Royal LePage Network Realty Corp.. Such suppliers are only given the information that is needed to provide the specific service for which we contract them to provide. Suppliers are obliged to protect the confidentiality of your Personal Information and are prohibited from doing anything with this information that we have not authorized them to do. They are required to treat your Personal Information in a manner consistent with the Royal LePage Flower City Realty Inc. Privacy Policy.

(iv) Sale of business

We may transfer your personally identifiable information to a third party in connection with a sale, merger, or other disposition (whether of assets, stock, or otherwise) of our business.

How we safeguard information

Royal LePage Flower City Realty Inc. has extensive controls in place to maintain the security of its information and information systems. Client and independent broker files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems and data processing procedures. Physical access to areas where Personal Information is gathered, processed, or stored is limited to authorized employees.

When you telephone a Royal LePage Flower City Realty Inc. employee to speak about your file, you may be asked for some personally identifying information. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.

Website security

In order to serve you better, Royal LePage Flower City Realty Inc. offers clients access to certain information through its websites.

www.flowercityrealty.com provides general information about Royal LePage Flower City Realty Inc. and the products and services it offers.

The Royal LePage Flower City Realty Inc. Web site contains links to other Web sites, including those of its business partners. Royal LePage Flower City Realty Inc. is in no way responsible and cannot guarantee the content or privacy of other sites linked to www.flowercityrealty.com.

Accessing and amending your information

As a client or Royal LePage Flower City Realty Inc. broker, you have the right to access the Personal Information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the Personal Information held in your file, please make a written request to the Privacy Officer at the address listed below, under ?Questions, Concerns, and Complaints?. We will respond to your request as efficiently as possible.

To make a change, please make a similar request in writing to the Privacy Officer.

Opting out

In order to provide you with our services and products, Royal LePage Flower City Realty Inc. will, with your consent, share your personal information with other Royal LePage Flower City Realty Inc. affiliates. Should you not want to receive promotional materials from or have your Personal Information shared with these companies please contact the Privacy Officer at the address, phone number, or e-mail address provided at the end of this document.

Anonymous information and “cookies”?

Royal LePage Flower City Realty Inc. may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our Web servers may record certain information automatically when you visit Royal LePage Flower City Realty Inc. websites. This information is collected using “cookies” and might include the pages you visited, your IP (Internet protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our Web sites receive or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information.

“Cookies” are small text files that contain a unique identification number that allows our computers to identify your Web browser (but not you) each time you visit one of our Web sites that uses cookies. The information helps Royal LePage Flower City Realty Inc. improve the functionality of the site and enhance the navigation and security of your session. Most major Web sites use this technology and most browsers are set up to accept them.

You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them entirely. However, if you refuse to accept cookies, you may limit the functionality that we can provide to you when you visit our site.

Questions, concerns, and complaints

If you have any questions, concerns, or complaints about your Personal Information, or about the Royal LePage Flower City Realty Inc. Privacy Policy, Contact Us using the contact information provided below:

10 Cottrelle Blvd. Suite 302
Brampton, ON, L6S-0E2
Tel: (905) 230-3100
rlpflowercity@gmail.com